Reviews

R&W is by far the BEST! They were fast, courteous, and upstanding. My AC broke down. They said they could fix it and didn't push replacing it. In the end I trusted them so much, I asked them to replace my 19 yo HVAC system. I am so happy with their speed, the cost and the improved efficiency. Everyone at the company was fantastic - repair, sales, install team and front office. I would highly recommend R&W!

R&W is by far the BEST! They were fast, courteous, and upstanding. My AC broke down. They said they could fix it and didn't push for replacing it. In the end, I trusted them so much, I asked them to replace my 19 yo HVAC system. I am so happy with their speed, the cost, and the improved efficiency. Everyone at the company was fantastic - repair, sales, install team, and front office. I would highly recommend R&W!

Want to brag on a specific tech who not only promptly fixed our AC (right before the 90° heatwave) but also waiting an extra 30 min while our neighborhood’s power was off for work on a broken power line. While techs cannot always do this, we sincerely appreciate Chris for going above and beyond to help us as well as being incredibly pleasant and kind. Thank you, Chris! R&W is lucky to have you on their team!!

Very happy with our purchase and the experience was top-notch.

As a repeat customer, I am never not satisfied with the friendly service and competitive pricing.

Great local company.

Dealing with R&W Heating & Cooling has been a breath of fresh air in our world of a lack of customer care. Thank you.

After having them take care of my old Bryant system (which did great for 28 years!), I finally had to pull the trigger and have them install a new Bosch system about 2 months ago. - Great experience. Their install scheduling was a breeze, the actual install was prompt and professional, and follow up was thorough. They really want to know how the install went afterward and were very responsive to all questions. I had obtained 7-8 quotes from various companies, and their price was very competitive. 10/10.

Full hvac install, great job! Team scheduled me promptly, came out and installed without fuss of mess. I’ve been a customer for year (with old system) and their service and expertise is top notch.

Chris B. came out and promptly got my AC back up and running. Friendly service and knowledgeable. Thanks R&W

R&W has been my go to HVAC provider for years...they always do a good job and they're enjoyable to work with!

Fast, professional, and all-around great service.

As a retired Tradesman, (42 years) I know quality work when I see it. And I saw it right here. I had a Rheem furnace, AC and water heater installed by R&W. Clayton, Greg, Andy did an outstanding job with the installation. The workmanship was second to none. Answered all my questions, cleaned up when done, went over operating instructions thoroughly. Kent came out for the estimate, told me what I needed, worked up the cost. Done! Not like the other place that came out, with the high pressure Tech/Salesperson with endless add-ons $$. Felt like I was in the hot seat at a used car dealership. Kathy in the office will communicate about billing, getting you the invoice for your warranty paperwork and any other questions you may have. A proper install is 90% equipment longevity, You'll get that with R & W Heating & Cooling!

We were very impressed with everyone!

Came out during a very busy time. Gentleman made sure to tell me what he was doing and why. Highly recommend them

Very professional and courteous experience. Knowledgeable and helpful from quote to install.

They did a great job of installing a new hvac and tankless water heater

We have been in Lebanon for 9 years and have always used R&W for our HVAC needs. They’re always very responsive and honest!

Excellent and professional. Very responsive to needs

You are always responsive and do good careful work.

Excellent experience and customer service with this company. They came out on a Saturday when my home had no heat. They answered promptly when I called, were friendly and communicated well during scheduling and arrival. Jordan came out and diagnosed the problem. He was respectful, courteous, polite and he kept us informed about what the issue was and how he was going to repair it. We were up and running that same day. Highly recommend R and W, we will use them again for any of our HVAC needs!

Needed help and called them. The secretary was awesome and worked me in there schedule. Tech (Jason) showed up and explained to me in detail what he was doing and was a great tech. Thank all of you for the quick response and repair. Highly recommend!!!! Thanks again!

Thank you for your very fast service. I was very worried about my pipes freezing in the zero weather. Thank you so very much!

We have used R&W several times over the years. Always prompt in taking care of our needs. Our other family members have used their services and have been very satisfied. Their technicians and their office staff are amazing.

I have been a customer for over 14 years. I’m glad you still service the area I moved to because I trust the people and the service you provide.